Managed Services
Tiered support module to assist users in their day to day production environment. This includes Help Desk, Break-Fixes, and/or User Education Issues.
5 Reasons to choose AIM Consulting for your Managed Services
- We provide module specific expertise to ensure business as usual
- ITIL Support Tiers best practice utilized to cover all support needs
- Ticketing Process and Tools provided for break-fix and change management.
- Root Cause Analysis and solution repository provided.
- Weekly, Monthly, Quarterly review and analysis of support environment